| Full Color Printing in Vancouver, Canada and the USA | Business Cards, Postcards, Brochures and more! |
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Visit our online store:   24 hour turnaround on Digital Printing* *some conditions apply We accept   Xerox 5000 Digital Color Press  Xerox 4127 High-speed B&W Digital Printer |
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FAQ Application & Creating PDF for Press Tips Payment Terms Sales Tax(es) Delivery/Shipping Cancellations Guarantee Recycled/Recyclable UV Coating Do I need to fill out the Order Form? What about Bleed? How quick can I get my order? RIP-Ready Files vs. Non-RIP-Ready Files Proofing Process A Bit about Color Trapping Additional Services & Custom Products Payment Terms: Pre-payment is required on all orders. We will send you a PayPal Request for Payment upon receipt of your order. (You do NOT need a PayPal account). Please note that charges to your credit card will be under the name EASTVANGRAP Back to top Sales Tax(es): All Canadian orders are subject to applicable sales tax(es). If you are Tax Exempt, please contact us. Back to top Delivery & Shipping: I understand that free delivery is available ONLY within ZONE 1. If I am located outside of Zone 1, I understand my order will be shipped to me at additional charge or I can arrange to pick it up. I understand that all delivery times are approximate and East Van Graphics will not be liable for any issues arising from deliveries made later than expected. I understand that shipping may delay the turnaround time for my print order and that East Van Graphics is not responsible for lost, stolen or damaged orders once in the hands of the shipping company. Please see our shipping page for more information. Back to top Cancellations: Orders cancelled after print production has begun will be billed and payable in full and are non-refundable. (please note that we will not begin work until payment has been received) Back to top Guarantee: If you're not happy, just let us know. Back to top Recycled/Recyclable Everything is fully recyclable, with some recycled content in most stocks. Back to top UV Coating: All new writeable very high gloss chrome UV is a resin based product which comes from trees! Thus UV is fully recyclable. Note: when cards are UV coated both sides they tend to be quite slippery. Back to top Do I need to fill out the Order Form? Yes. No order form... no printing. All files submitted should be named after your company, or your last name. Order form must be submitted prior to uploading files via our FTP site. Back to top What about Bleed? Both bleed and non-bleed cards cost the same price. All bleed cards must have a 1/8" inch bleed. All type should be placed 1/8" in from the trim size of the card. Back to top How quick can I get my order? Usually 10 days for offset orders and 24 hours* for digital orders. Please ask about our RUSH service if you are in a hurry. Back to top RIP-Ready Files vs. Non-RIP-Ready Files: All prices are based on receiving RIP-Ready files. If your files are NOT RIP-Ready, they will incur additional charges and possible delays. Please read our tech specs for more information. Back to top Proofing Process: Proofing is an important part of your order. We will not print your order without your written approval. Please check your proof over very carefully. When will you get a proof? We will get back to you within 2 business days of your order, either with a proof or to collect any missing information. Please contact us if you haven't heard from us within 2 business days. There are 3 different kinds of proofs: • a PDF proof by email (free) • a printed color proof ($10.00 - delivery charges may apply if required) • a black & white proof by fax • Additional proofsare $10 (if required - delivery charges may apply). Note that a PDF proof is not suitable for color reference, since the colors vary from screen to screen. Although not a contract proof, a printed color proof will give you a close approximation of the colors on the final product. Important notes about color If you are unsure about the colors of your file, please provide a printed color reference and ask us for a printed color proof. We can adjust your file to resemble your reference as closely as possible. If you do not provide a color reference and request a color proof, we can not guarantee a particular result. Note: a reasonable variation in color between original materials, proofs and the completed order will constitute an acceptable delivery. Changes Every change you ask us to make generates a new proof. Please communicate any changes by fax, email or in writing - we do not accept any verbal changes. Note that any changes to your file will incur time charges. Back to top A Bit about Color: A reasonable variation in color between original materials, proofs and the completed order, will constitute an acceptable delivery. East Van Graphics will reproduce color as closely as possible, but due to the difference in equipment and conditions between color proofing and pressroom operations, East Van Graphics cannot guarantee exact color matches. Color - RGB vs CMYK vs Pantone, Blacks vs Rich Blacks, Web Images Proofing (color variation)  A Bit about Black: a safe rich formula is 100K 60C 40M 40Y, used for backgrounds and borders only, never text. In order to get a rick solid black background, we recommend you use: 60% Cyan, 40% Magenta, 40% Yellow, 100% Black. Please do not use 100% Black only (this will print out grayish). For Black text on a light background please use only 100K and not the rich black mix. Back to top Trapping: Do not trap your files. Trapping is handled at the RIP stage. Back to top Additional Services / Custom Products We offer a wide range of bindery/finishing services and custom products. If you do not see what you're looking for, please contact us. Back to top Errors and Omissions: Errors and omissions approved by the Customer are the responsibility of the Customer. Extra charges may apply to changes in original Customer specifications or changes made after Customer approval. Back to top *From final approval of proof. Some conditions apply. Please refer to the Digital Products & Pricing for more information. |
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